Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@hardtoguard.com.   If your return is accepted, we'll provide instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted. 

Customers are responsible for return shipping costs for standard returns or exchanges.  If an item is defective, damaged, or incorrect, Hard to Guard will cover the return shipping cost.

You can always contact us for any return question at info@hardtoguard.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products.  Please contact us if you have questions or concerns about a specific item. 

We do not accept returns on gift cards, free promotional items, or HtG Mystery Swag.  Limited-edition or final-sale items are also non-returnable when clearly marked as final sale at time of purchase. 

Exchanges
The fastest way to exchange an item is to contact us at info@hardtoguard.com within 14 days of receiving your order.  Exchanges are subject to product and size availability.  Items must be unworn, unused, with tags, and in their original condition.  If the requested replacement is unavailable, we'll work with you on the available options.    

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hardtoguard.com. 

Original shipping charges are non-refundable, except when the return is due to an error on our part, a defective or damaged item, or where otherwise required by law.